Blog Archives

Three simple and essential questions about how to win trust

  1. What is trust?

Our academic colleagues have been debating the definition of trust for over thirty years and they still haven’t reached a final agreement. However, all definitions of trust agree that it involves these three components:-

  • Risk – to trust someone involves making ourselves vulnerable
  • Hope – when you take the risk of trusting someone you hope they won’t let you down
  • Reasons and Feelings – I make a decision to trust you partly based on the evidence and partly on my feelings

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Posted in News and Muse


Four Leadership Lessons on Trust from the Panama Papers Leak

‘After all this country has been through, how can he possibly pretend to lead Iceland’s resurrection from the financial crisis? He should go’. Such were the words of one of the 10,000 or so protestors who gathered outside the parliament building in Reykjavik this week to demand the resignation of Sigmundur Gunnlaugsson,

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Posted in News and Muse


Eight reasons why trust is not as simple as delivering on your promises

There’s a lot more to trust than delivering on your promises. This much became clear when this week I shared a quote from one of my CEO interviews on social media. The quote was ‘Trustworthiness is about doing what you say you are going to do’. Quickly, readers jumped in and said ‘Yes,

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Posted in News and Muse


Why kindness is both essential and irrelevant to modern leadership?

Some weeks ago there was a lively debate on the Harvard Business Review LinkedIn group as to whether people felt kindness was an important attribute of leadership. The debate drew some varied reactions, including the following comments:-

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Posted in News and Muse


Four Questions To Assess The Purpose Of Your Business

At the Stretch leadership conference in Budapest this week, one of the recurring themes was that  of purpose. One of the quotes I shared as part of my session was Peter Drucker’s far-sighted observation from 1954 that ‘Profit is like oxygen. You need it to survive, but if you think that oxygen is the purpose of your life then you’re missing something’.

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Posted in News and Muse


Level 5 Leadership: The Four Keys to Personal Humility

Some weeks ago, my Vistage CEO advisory group were treated to a session with Carole Gaskell, a leading coach, entrepreneur and speaker. It was inspiring watching Carole engage the group; she ‘walked the talk’ by coaching them through a learning cycle rather than putting on a showy performance.

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Posted in News and Muse